Privacy Policy
Welcome to Tiffyn.ai, a meal-planning and pantry-tracking app powered by artificial intelligence and operated by Prepwell Pte. Ltd. ("Tiffyn.ai," "we," "our," or "us").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile app, website, and related services (the "Services").
By accessing or using Tiffyn.ai, you agree to this Privacy Policy and to our Terms of Service. If you do not agree, please discontinue use.
1. Company Details
Controller: Prepwell Pte. Ltd.
UEN: 202528644R
Registered Address: 36 Robinson Road, #20-01 City House, Singapore 068877
Contact Email: support@tiffyn.ai
Jurisdiction: Singapore
2. Information We Collect
We collect only the information necessary to deliver and improve our Services.
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, password, age (optional). | To create and maintain your account. |
| Usage Data | App activity, recipes viewed, pantry items tracked, preferences, device type, crash logs. | To personalize recommendations and ensure performance. |
| Location Data | Approximate location (city/region) if you enable it. | To suggest relevant ingredients, cuisines, or quick-commerce partners. |
| Purchase Data | Subscription plan, transaction ID, payment status. | To manage billing and provide customer support. |
| Quick Commerce Data | Ingredient lists, shopping selections shared with partner APIs. | To facilitate third-party purchases at your request. |
| Support Data | Emails or chat messages you send to our team. | To resolve issues and improve service quality. |
We do not intentionally collect or process any biometric, financial, or government-issued identification data.
3. How We Use Your Information
We use your data to:
- Provide and improve our Services and AI recommendations.
- Personalize meal and pantry suggestions.
- Facilitate integrations with quick-commerce or third-party delivery partners (only when you choose to use them).
- Send transactional or service-related notifications.
- Comply with legal obligations and respond to lawful requests.
- Develop anonymized insights to enhance our AI models.
We will never sell your personal data.
4. Legal Basis for Processing
Depending on your location:
- Singapore (PDPA): Processing is based on your consent or where necessary to provide the Service.
- India (DPDPA 2023): Processing occurs with your consent for specific purposes you choose (e.g., recipe personalization, partner integrations).
You may withdraw consent at any time by emailing privacy@tiffyn.ai.
5. Quick Commerce Integrations
When you opt to purchase ingredients through our partner platforms (e.g., Instamart, Blinkit, Zepto, Amazon Fresh, RedMart and others):
- We share limited, necessary data such as your selected ingredient list, approximate location, and user ID token.
- Partners use this data only to fulfill your order and are bound by their own privacy policies.
- We are not responsible for the partner's collection, use, or storage of your data once you leave our platform.
- You will always see a notice or button indicating you are leaving Tiffyn.ai to complete your purchase.
6. AI Data Use
- Some anonymized interaction data (e.g., which recipes are generated or saved) may be used to train and improve our AI models.
- We strip all personal identifiers before training or analytics.
- You can request that your historical interaction data be excluded from future model training.
7. Sharing and Disclosure
We may share limited information with:
- Service Providers: cloud hosting, analytics, AI processing, or payment processors who act under strict contractual obligations.
- Quick Commerce Partners: only when you choose to transact with them.
- Legal Authorities: if required by law or to protect rights, property, or safety.
- Corporate Transfers: in a merger, acquisition, or sale, we will notify you before any transfer of personal data.
8. International Data Transfers
Your data may be processed in Singapore, India, or other jurisdictions where our service providers operate. We implement safeguards such as contractual data-transfer clauses and encryption to protect your information across borders.
9. Data Retention
We retain personal data only as long as needed to fulfill the purposes stated above or as required by law. Inactive accounts may be anonymized or deleted after 24 months of inactivity.
10. Your Rights
Depending on applicable law, you may:
- Access, correct, or delete your personal data.
- Withdraw consent for processing.
- Request a copy of your data in portable format.
- File a complaint with your local Data Protection Authority.
Requests may be sent to privacy@tiffyn.ai. We will respond within 30 days.
11. Data Security
We use encryption, secure servers, and access controls to protect your data. While we take all reasonable precautions, no system is completely secure. You use the Services at your own risk.
12. Children's Privacy
Tiffyn.ai is not directed to children under 15 years. If we learn that we have collected data from a child under that age without parental consent, we will delete it promptly.
13. Advertising and Affiliate Disclosure
Tiffyn.ai may include links to partner products. We may earn a commission if you make a purchase through these links. Such relationships never influence the recipes or recommendations shown to you.
14. Grievance Officer (India)
In compliance with India's IT Rules 2021 and DPDPA 2023, the designated Grievance Officer is:
Name: To Be Appointed
Email: privacy@tiffyn.ai
Address: 36 Robinson Road, #20-01 City House, Singapore 068877
Indian users may lodge complaints which will be acknowledged within 24 hours and resolved within 15 working days.
15. Data Protection Officer (Singapore)
Data Protection Officer (DPO): To Be Appointed
Email: privacy@tiffyn.ai
16. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will appear in-app and on our website with the "Last Updated" date. Continued use of the Services means you accept the revised version.
17. Contact Us
For any privacy-related questions or requests:
📧 privacy@tiffyn.ai
Prepwell Pte. Ltd. · 36 Robinson Road · #20-01 City House · Singapore 068877
Tiffyn.ai is committed to protecting your privacy while helping you plan, cook, and eat smarter every day. 🍲